Frequently Asked Questions (FAQ)
Q1.How long does delivery take?
A. Normally, we ship within 1-2 business days. (It may take some time depending on the delivery situation.) Business days: Saturday, Sunday, and public holidays excepted.
Q2. How much is the shipping fee?
A. Shipping is free nationwide.
Q4. Is return or exchange possible?
A. Yes, within 7 days of receiving the product. (Only if the product is unused.)
Q5. How waterproof is the waterproof backpack?
A. It has been confirmed that the device is waterproof even when submerged in water up to 20cm deep. (This has not been tested by an official agency.)
About engraving straps and key chains
For products that can be personalized, please fill out the "Engraving Input Form" and add the item to your cart.
*Returns and exchanges of personalized products will only be accepted if the product is defective .
If you have any questions about the engraving, please contact us using the contact form below.
